Contact Information

Last updated: 20 September 2026

Have a question about a product, an order, shipping or a return? Our team is here to help.

Customer support

Email: support@sharoffe.site

We reply Monday to Friday, usually within 1 to 2 business days. Please include your order number so we can help you faster. If you are writing about a damaged or wrong item, attach a photo or a short video — it lets us solve it in one email instead of three.

What we can help with

• Where your order is, and tracking that has stopped updating.
• Changing a shipping address, before the order ships.
• Something that arrived damaged, defective or not what you ordered.
• Starting a return or a refund.
• Questions about how a product is used, what is in it, or which shade or size to pick.

We are not able to give medical, dermatological or allergy advice. If you have a skin or eye condition, or you are unsure whether a product is right for you, please speak to a doctor or pharmacist.

Business details

• Trade name: Shark Beauty
• Legal business name: CAMERON RETAIL
• Physical address: 10301 W Reade Ave, Glendale, Arizona 85307, United States
• Email: support@sharoffe.site

This address is our business address, not a returns address. Please do not send returns here. To return an item, email us first and follow the steps in our Refund and Return Policy — we will send you the correct return address.